Uncertainty on shipping and receiving your order (Overseas)

This has come to our attention so sorely that we have to cease using USPS First Class Mail when shipping to our Overseas customers. 1 out of 20 will just disappear on the face of the earth, where we can no longer locate it, in short, MISSING IN TRANSIT. And we can not do anything about it, USPS refused to acknowledge that this problem exist and refused to return the monies that we paid using this service, so instead of being a victim once again, we decided not to use this particular USPS Service any longer, because it is very unreliable, and it's giving us a BAD name in this Industry that we took years to build.

Regardless of choices that we give to our customers, they still end up using this service, why? because it's the cheapest, but, you know how the saying goes, "You get what you paid for". This service does not come with a tracking number, so how in the world do we find out if it is indeed dispatched? It is not fair for us and our customers, we paid USPS in good faith that our goods will be delivered, but turned out to be missing and we are left in the gutter with nothing.
Hope this Blog serves as a rude awakening for USPS, they might as well scrap this service (First Class Mail International) if they can not ensure the proper delivery of every shipment that was honestly tendered to them by shippers like us. Otherwise, add some option for clients such as Insurance, so that if the shipment turned out Missing in transit, we can easily file for a Claim then issue a refund for our customers who were very much affected by this unfortunate incidents.

To date; First Class International Mail is only available to countries that has no or minimal record of theft. If you don't see your First Class when placing an order that means your country is not eligible for this service, feel free to choose another method of shipment such as Priority EMS or UPS. We apologized for the inconvenience, but we deemed that this is best resolution to this issue., both customers and our part.